Frequently asked questions

Who is Freedom Fibre?

Freedom Fibre is an alternative network provider, rolling out a full-fibre gigabit-capable network, in partnership with TalkTalk. 

 

What is FTTP and why do I need it?

‘Fibre to the Premises’ (FTTP) is the future of how broadband is supplied to residents and businesses. With the growth of services like Netflix, Xbox, Ring Cameras and many more online-dependent devices and services requiring a constant internet connection, your broadband needs to be able to keep up. This is where our superfast gigabit service can help. By having an FTTP service we can guarantee a fast and reliable connection, no matter what time of the day. This is done by providing the fibre directly to your home or business rather than the fibre only going to the cabinet, then having copper leading to your premises.

 

Is FTTP more reliable?

Full-fibre technology provides more reliable, resilient, and future-proof connectivity. This means fewer faults and more predictable, consistent speeds and enough capacity to easily meet growing data demands. Because it’s future-proof, it will serve generations to come and won’t need to be upgraded for decades!

 

I already have fibre, what’s different about this?

There’s a HUGE difference! Today’s fibre technology still uses some copper to serve your home. This means that your speeds will be limited. Across the UK the average broadband speed is around 65mbps. With our full-fibre service, we remove that copper element and install fibre straight to your door. This allows us to provide up to 1000mbs. You’ll be able to work from home and stream movies even while the kids game online with their friends without any worries of losing connection or buffering.

 

I don’t really use the internet so why do I need it?

Full-fibre technology provides a more reliable service, even if you don’t really use the internet other than for sending a few emails. It will provide a more consistent service and doesn’t degrade like copper. There is also significant evidence to suggest available broadband speeds form part of the decision-making process for property buyers and can increase house prices by as much as 3%. So, although you may think you don’t need it now, it could be very beneficial to you in the future. 

 

BT Openreach has announced that it doesn’t make sense for them to keep lots of different old technologies running as it’ll be too expensive and replacement parts are no longer being made. So, it’s also wise to be mindful of this, and start considering moving to a new full-fibre network like ours. You can read more about the copper network retirement here.

 

Is it more expensive?

Depending on your current service provider, FTTP (Fibre to the Premises) packages can be slightly more expensive than FTTC (Fibre to the Cabinet), however, you’re effectively getting 10x the bandwidth which provides better quality and reliability of service. Our service is currently available through TalkTalk however, additional service providers will also be available in the future.

 

When will the service be available?

We are already live in many areas within the North West of the UK. The best way to keep up-to-date on when we’re coming to your area is to register your interest on this website. Alternatively, you can get in touch with our team by emailing, careline@freedomfibre.com or by calling 0333 011 5110 and one of our team would be more than happy to help.

 

How can I place an order? 

Firstly, we need to check if our full-fibre network is available in your area. You can do this by registering your interest here. One of our team will be in touch to let you know if it’s available now, or coming soon. When our network is available at your property, we’ll give you the details to contact the TalkTalk fibre team who can talk you through your options and arrange to get you connected.

 

How do you get the fibre to my house?

It’s simple really, for us to be able to serve your address, we run a fibre cable from our active cabinet to your street. We use a range of construction methods mainly using existing underground ducts or utility poles for aerial connections, however sometimes narrow trenching is required. In most cases, this work typically lasts around two to three days outside each property.

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Will you need to dig up my driveway?

Probably not, most homes can be served aerially by a nearby pole. If your premise does need connection via the underground network, our engineers will walk you through the proposed route, then you can decide on what works best for you. If we do need to dig on your property, we will make sure that we replace any ground we’ve moved to the highest possible quality. You can find out what to expect at a standard home installation here or by viewing the short video below.