The Role
The Network Operations Manager will plan, organise, and manage staff to ensure stability of the network, while working to strict deadlines and being flexible to meet the changing business requirements.
Core Responsibilities
To implement and enforce configuration management and change management processes and practices.
Ensuring that all elements of the network are monitored.
Ensuring the network monitoring and alarm system is robust.
Prioritising faults to meet the required SLA’s.
Driving consistency, quality, suitability, and cost-effectiveness within the network operation team.
Providing regular updates to the Customer Service team of progress of fault resolution.
Maintaining a close working relationship with the build teams and ensuring any problems are analyzed and learnings fed into future designs.
Ensuring as-builts are received, checked, and stored in order to maintain effective operation use.
Creating and delivering a plan to improve departments KPI’s.
Reporting to
Network Operations Director
Skills and Experience
Previous experience in working with an ISP across the service life cycle – design build and operation
Experience in leading a technical team
Professional level network vender qualification such as CCNP or JNCIP
Experience working with GPON/XGS-PON and passive network technologies
Experience of a fault ticketing system
Knowledge of Firewall and content Filter Management
A strong track record in delivering results in a fast paced and complex workspace
Ability to work in a team
Problem solving skills
Clear written and verbal communication
A proven ability to set both strategic and tactical direction
Methodical approach
Attention to detail
Our Ideal Fit
Someone who is a team player and willing to get their sleeves rolled up from time to time in order to take this business from start-up to industry leader.
Working with Freedom Fibre
We operate in a relaxed and industrious atmosphere where you’ll be encouraged to speak out and contribute where ever you feel you have something to offer. Our offices are open from 07:00 through to 19:00 and we are happy to be flexible with working hours so you can enjoy a relatively stress-free commute or work from home to create the best possible work-life balance that suits you and Freedom Fibre.
We offer an attractive benefits package that includes discretionary bonuses, a generous pension, private healthcare, flexible working and more.
Freedom Fibre is an Equal Opportunity Employer
We are committed to being a successful, caring and welcoming place for all employees.
Place of Work
The place of work will be our offices in Irlam, near Manchester.
Interested?
Email HR@freedomfibre.com
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