Resident Marketing/Customer Support Coordinator – Irlam, Manchester

The Role

Here at Freedom Fibre, we are currently expanding our team due to the rapid expansion of the Company. This has created an exciting new opportunity for a Resident Marketing/Customer Support Coordinator to join the business to provide support to our existing team. You will be required to speak to residents, face-face, take part in community marketing events, understand our infrastructure and the products we offer. Working as part of a small team you will have the opportunity of speaking directly with residents to engage them in this new technology and respond directly to questions and concerns.

Core responsibilities

  • Monitoring social media and answering customer queries relating to FTTP and availability

  • Arranging leaflet distribution to new areas of our build

  • Attend face-face resident engagement meetings to discuss build plans and answer resident queries

  • Door-door sales including community outreach

  • Working closely with our Build Assessment and Survey Manager to identify engagement areas

  • Identify ways of improving resident engagement

  • Promoting the brand

  • Dealing with complaints and objections either directly or indirectly with end customers.

Reporting to

FTTP Marketing Executive



Person Specification

Relevant experience

  • Experience in a similar role

  • Proficient in Microsoft packages

  • Working with customers

Aptitude, skills and abilities

  • Ability to work in a team

  • Problem solving skills

  • Clear written and verbal communication

Personal attributes

  • Methodical approach

  • Attention to detail

  • Confident, friendly and approachable

Our ideal fit

Someone who is a team player, they must be willing to roll their sleeves up from time to time, to take this business from a start up to an industry leader.

Working with Freedom Fibre

We operate in a relaxed and industrious atmosphere. You will be encouraged to speak out and contribute wherever you feel you have something to offer. We are flexible with working hours so you can enjoy a relatively stress-free commute or work from home to create the best possible work/life balance, that suits you and Freedom Fibre.

What we offer

We offer an attractive package including bonus, generous pension, private health care and flexible working along with other benefits.

Freedom Fibre is an equal opportunity employer

We are committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.

Place of work

The place of work will be offices in Irlam, near Manchester.

Still Interested?


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