To ensure the Freedom Fibre team receives a quality, efficient and customer-focused IT Service. You will work closely with the Enterprise IT Manager to implement and provide an efficient IT service desk, ensuring we deliver a quality service to our end users. You will be the first point of contact for the IT service desk and the first escalation point to our internal colleagues for any IT support related issues.
Managing service desk request, responding to our clients and providing support ticket resolutions
Troubleshooting hardware and software issues, upgrading, Installing, and maintaining computer peripherals
Assist with the development of our SLA’s, ensuring all support incidents are resolved in a timely and efficient manner
Working with the HR team to ensure new starters are provided with all the hardware and applications required to ensure a positive onboarding experience
Managing the colleague leaver process, ensuring we remain secure, current, and up to date
Providing insight to the Enterprise IT Manager and suggesting improvements that can be made to the IT service and processes
Performing administration of the corporate Active Directory, Office 365 and InTune device management systems
Enterprise IT Manager
Experience & Qualifications
Relevant university degree (desirable)
Experience or desire of working in a busy modern IT environment
Experience of working with Azure Active Directory/365, Endpoint protection/InTune
Experience of using key apps such as Teams/Sharepoint/Forms would be advantageous
Good understanding of Microsoft operating systems and key applications including Windows 10/11 and Microsoft 365
Good troubleshooting skills with the ability to acquire the understanding of a problem or situation quickly
Problem solving skills
Clear written and verbal communication
Attention to detail
A positive “can-do”, customer focused mindset is absolutely crucial to fit within our Enterprise IT core values
Attention to detail
Our Ideal Fit
Someone who is a team player and willing to get their sleeves rolled up from time to time in order to take this business from what is a start-up, to one that is an industry leader.
Working with Freedom Fibre
We operate in a relaxed and industrious atmosphere, you’ll be encouraged to speak out and contribute where ever you feel you have something to offer. Our offices are open from 07:00 through to 19:00 and we are happy to be flexible with working hours so you can enjoy a relatively stress-free commute or work from home to create the best possible work-life balance that suits you and Freedom Fibre.
We offer an attractive package including bonus, generous pension, private healthcare and flexible working along with other benefits.
Freedom Fibre is an Equal Opportunity Employer
We are committed to being a successful, caring and welcoming place for all employees.
Place of Work
The place of work will be our offices in Irlam, near Manchester.