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What are the benefits of full-fibre broadband?

Full-fibre provides 10 x faster speeds than the average broadband connection and is 5 x more reliable than any previous network. The UK Government has pledged to deliver full-fibre broadband to 85% of the United Kingdom by 2025. This is due to the ending of copper telecommunications services, which can no longer provide the broadband speeds required by most homes and businesses today. By connecting your property to a full-fibre network you are enabling your family or tenants access to a lightning-fast, future-proof network.

Will you need to access my property internally to conduct your installation?

We may need to access internal, communal and external areas of your property; however, we will inform you of our proposed installation method prior to the installation date.

What are the costs to install full-fibre?

We will install our fibre lines for free, however, there will be charges to you/your tenant from your service provider for their broadband package and set-up fee.

Who will carry out the work?

Freedom Fibre or one of our partners, working on our behalf. 

What is a wayleave?

A wayleave is a simple agreement between a freeholder of a property/piece of land and us, Freedom Fibre. 

When do we require a wayleave?

A wayleave is a legal requirement when we will need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our telecommunications equipment.

Who needs to be party to a wayleave?

The owner, as freeholder of the land/property, and Freedom Fibre will need to be party to an agreement. In the case of a tenanted property, the landlord will need to be party to a wayleave.

When will a wayleave end?

A wayleave is an ongoing agreement with no end date. It will continue to apply to the equipment it covers even if the land/property changes ownership. There are certain situations where a wayleave can be terminated, however, this usually only applies if you are planning to redevelop your land/property and cannot do so without removing our equipment. In such scenarios, we would propose moving the equipment to another location so as not to disturb your fibre connectivity. 

 

Freeholders can get in touch with the wayleaves team by emailing wayleaves@freedomfibre.com. Please note that we can only liaise with the freeholder and will not respond directly to tenants. If you are a tenant, please contact your landlord for an update on any progress.

What are the benefits of full-fibre broadband?
Will you need to access my property internally to conduct your installation?
What are the costs to install full-fibre?
Who will carry out the work?
What is a wayleave?
When do we require a wayleave?
Who needs to be party to a wayleave?
When will a wayleave end?
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Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way.

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Installation:
what to
expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property.  Learn more about how we work, so you know what to expect.

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FAQ – telegraph poles

If you have seen a pole notification go up on your street and/or want to learn more about the installation of new telegraph poles to deliver full-fibre broadband, you can find information here.

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Gigabit Voucher Scheme

Full-fibre network builds are supported by the Department of Science, Innovation & Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the costs of bringing gigabit-capable broadband to hard-to-reach areas.

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FAQ – information for tenants

In the case of a tenanted property, your landlord will need to be party to a wayleave agreement. You can learn more about this process for tenants and how you can help assist the progress of your full-fibre installation here.

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Copper network retirement

Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.

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WE'RE HERE TO HELP

Customer Careline

If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an install, please click here and use our form to contact our Careline Team.​


​For any enquiries relating to billing or to report a service fault, please contact TalkTalk’s customer service team on 0345 172 5139 or Fusion on 0333 305 7560.

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