FAQ – Tenants
What is a wayleave?
A wayleave is a simple agreement between a freeholder of a property/piece of land and us, Freedom Fibre.
When do we require a wayleave?
A wayleave is a legal requirement when we will need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our telecommunications equipment.
Who needs to be party to a wayleave?
The owner as freeholder of the land/property and Freedom Fibre will need to be party to an agreement. In the case of a tenanted property, the landlord will need to be party to a wayleave.
What happens after I’ve provided my landlords information?
We will liaise with your landlord to secure a wayleave agreement. Once we have your landlord’s permission, we will provide them with an installation date. Your landlord can get in touch with the wayleaves team by emailing firstname.lastname@example.org.
How long does the wayleave process take?
Timescales vary depending on a landlord's requirements. Typically network builds can take between 12-16 weeks to be granted with the necessary consents, however if a build is more complex the timescales can take considerably longer. We will keep your landlord updated at every stage along the way. If you are a tenant, please contact your landlord for an update on any progress as unfortunately we can only liaise with them and will not respond directly to tenants. Every effort will be made to obtain a wayleave at the earliest opportunity.
How do I assist the progress of my fibre installation?
We may require your help to contact your landlord, please fill out this form to provide their contact information. We will endeavour to contact your landlord as soon as possible. Landlords can also get in touch with the wayleaves team by emailing email@example.com.
WE'RE HERE TO HELP
If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an install, please click here and use our form to contact our Careline Team.
For any enquiries relating to billing or to report a service fault, please contact TalkTalk’s customer service team on 0345 172 5139.