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What is a wayleave?

A wayleave is a simple agreement between a freeholder of a property/piece of land and us, Freedom Fibre. 

When do we require a wayleave?

A wayleave is a legal requirement when we will need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our telecommunications equipment.

Who needs to be party to a wayleave?

The owner as freeholder of the land/property and Freedom Fibre will need to be party to an agreement. In the case of a tenanted property, the landlord will need to be party to a wayleave.

What happens after I’ve provided my landlords information?

We will liaise with your landlord to secure a wayleave agreement. Once we have your landlord’s permission, we will provide them with an installation date. Your landlord can get in touch with the wayleaves team by emailing wayleaves@freedomfibre.com.

How long does the wayleave process take?

Timescales vary depending on a landlord's requirements. Typically network builds can take between 12-16 weeks to be granted with the necessary consents, however if a build is more complex the timescales can take considerably longer. We will keep your landlord updated at every stage along the way. If you are a tenant, please contact your landlord for an update on any progress as unfortunately we can only liaise with them and will not respond directly to tenants. Every effort will be made to obtain a wayleave at the earliest opportunity.

How do I assist the progress of my fibre installation?

We may require your help to contact your landlord, please fill out this form to provide their contact information. We will endeavour to contact your landlord as soon as possible. Landlords can also get in touch with the wayleaves team by emailing wayleaves@freedomfibre.com

What is a wayleave?
How do I assist the progress of my fibre installation?
What happens after I’ve provided my landlords information?
How long does the wayleave process take?
When do we require a wayleave
Who needs to be party to a wayleave
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Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way.

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Installation:
what to
expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property.  Learn more about how we work, so you know what to expect.

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FAQ – telegraph poles

If you have seen a pole notification go up on your street and/or want to learn more about the installation of new telegraph poles to deliver full-fibre broadband, you can find information here.

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Gigabit Voucher Scheme

Full-fibre network builds are supported by the Department of Science, Innovation & Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the costs of bringing gigabit-capable broadband to hard-to-reach areas.

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FAQ – property owners & landlords

We need a wayleave agreement when we need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our equipment. You can learn more about this process here.

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Copper network retirement

Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.

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WE'RE HERE TO HELP

Customer Careline

If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an installation, please click here and use the form to contact our Careline Team.​


​For any enquiries relating to broadband contracts, billing or to report a service fault, please contact your internet service provider.

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