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Supporting gigabit-capable broadband technology in rural areas

The build of new full-fibre networks in rural areas is ssupported by the Department of Science, Innovation and Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the substantial build costs of bringing gigabit-capable broadband to hard-to-reach areas.  

If your home is eligible for a voucher under the scheme, you will receive an email from the DSIT requesting approval for you to pledge your voucher to Freedom Fibre. If you receive an email, it’s really important that you approve this, as it enables us to bring full-fibre to your property.

Not all homes are eligible for a Rural Gigabit Voucher. Only those homes eligible will receive an email requesting approval to pledge a voucher. The vouchers are free, but Government terms and conditions apply.  

Please note that these vouchers are only redeemable by a network provider and have to be approved by DSIT as part of a funding application submitted by Freedom Fibre. They can only be claimed by a network provider once the service has gone live. 

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Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way. 

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FAQ – property owners & landlords

We need a wayleave agreement when we need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our equipment. You can learn more about this process here.

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FAQ – information for tenants

In the case of atenanted property, your landlord will need to be party to a wayleave agreement. You can learn more about this process for tenants and how you can help assist the progress of your fibre installation here.

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Installation: what to expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property. Learn more about how we work, so you know what to expect.

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Copper network retirement

Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.



Customer Careline

If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an install, please click here and use our form to contact our Careline Team.​

If you’d like to discuss broadband packages or book an installation to connect your home or business to our network, please contact TalkTalk’s sales team on 0800 049 0182 (residential) or 0800 131 3000 (business).

​For any enquiries relating to billing or to report a service fault, please contact TalkTalk’s customer service team on 0345 172 5139.​

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