Frequently asked questions
Who is Freedom Fibre?
Freedom Fibre is a UK alternative network provider delivering gigabit-capable full fibre (FTTP) broadband to homes and businesses across the Northwest, Wales and Shropshire.
What is FTTP (full fibre broadband)?
FTTP (Fibre to the Premises) is the UK’s fastest and most reliable broadband, using fibre optic cables directly to your property for faster speeds, better reliability and future‑proof connectivity.
Is full fibre broadband more reliable?
Yes, full fibre is more reliable than copper-based broadband, with fewer faults, consistent speeds and no drop-off over distance or due to external conditions.
What’s the difference between full fibre and standard fibre (FTTC)?
Standard fibre (FTTC) still uses copper cables to your home, limiting speed and reliability. Full fibre (FTTP) uses 100% fibre, delivering faster speeds and more consistent performance.
Do I need full fibre broadband?
Yes, as more services move online, full fibre ensures reliable connectivity for work, streaming, gaming and everyday use, now and in the future.
What if I don’t use the internet much?
Full fibre still provides a more stable and reliable connection and supports essential services like banking and healthcare that are increasingly online.
Is full fibre more expensive?
Full fibre can cost slightly more, but offers better value with faster speeds, higher reliability and long-term performance. Our network is currently available to connect to through our internet service provider partners. You can view information on their available packages here.
When will full fibre be available?
We’re already live in many areas. Check availability by entering your postcode or register your interest for updates in your area.
How do I order full fibre broadband?
Check if full fibre is available at your address and view available packages on our dedicated marketplace. If it is, you’ll be connected through one of our internet service provider partners.
How is fibre installed to my home?
We install fibre using existing ducts or poles where possible, with minimal disruption. External work typically takes a few days. You can see a thorough explanation of our installation process here.
What is the copper switch-off?
Most homes and businesses are connected to the internet using the copper network. However, unable to cope with modern day connectivity demands, this copper network is currently being phased out with the aim of ‘switching off’ the network and replacing the copper with full-fibre by 2030. Full-fibre is the UK’s fastest and most reliable broadband technology and will supply phone lines as well as internet. Freedom Fibre is supporting the UK government’s aim of deploying this new, gigabit-capable technology nationwide in time for the copper switch-off in 2030. You can find out more here. In the event of a power cut, our green ‘active cabinets’ (that feed the fibre – you will likely have seen these on the corner of roads for example) have batteries – they operate on a failover system to switch onto the batteries if the cabinet fails. They are put through a test during maintenance annually and replaced if faulty. As a further backup, we can source a generator and power the green cabinet on a hook-up cable.
What is the Gigabit Voucher Scheme?
The Gigabit Voucher Scheme is a UK government initiative spearheaded by the Department of Science, Innovation and Technology (DSIT) that provides funding to support telecoms networks in bringing gigabit-capable broadband to hard-to-reach rural areas. You can find out more here.
How can I give feedback on your construction team?
We’re always happy to hear feedback. Contact us using our form to share your experience.
How do I report a problem with construction?
We’re sorry if something’s gone wrong. Get in touch via our contact form and we’ll investigate.
I have more questions, who can I contact?
Our careline team are more than happy to assist you if you have further questions, please use our contact form to get in touch.
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Enquiries
If you have any questions regarding the benefits of full-fibre to your home or business, or what’s involved with an installation, please use our contact form to submit an enquiry.
For enquiries relating to existing broadband contracts and billing, or to report a service fault, please contact your broadband provider directly.