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network retirement

Ensuring you’re ready for the new digital world

Freedom fibre is building a future-proof full-fibre broadband network. Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.

The old copper networks are not so great. Thousands of cables at the exchange interfere with each other, reducing signal speed and reliability. The copper cables run from the local exchange all the way to you. Unfortunately, copper’s not very practical over distance so the signal degrades, resulting in lower speeds and a weaker, less reliable connection. You can learn more about the story of copper networks here. 

BT Openreach has announced that it doesn’t make sense for them to keep lots of different old technologies running as it’ll be too expensive and replacement parts are no longer being made. So, it’s wise to be mindful of this, and start considering moving to a new full-fibre network like ours.

Further information on Openreach’s plan relating to how and when they are planning to switch off their old copper-based network and what this means for you here.

Digital phone lines


Openreach plans to upgrade analogue phone lines to digital where ultrafast full-fibre networks are available. You can read more about how this analogue to digital transition by Openreach might affect you here.  

Depending on your service provider, it’s likely this change will come with cheaper calls, add-ons such as Caller Display, VoiceMail, Call Divert, International Call Barring, Anonymous Call Blocking, and other new enhanced services. Digital phone lines can also give you the ability to use your landline number on the go, with individual numbers for each member of the family. 

With Freedom Fibre, you’ll have the option of a digital phone line, ensuring your phone services are future proof.


Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way.

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FAQ – information for tenants

In the case of a tenanted property, your landlord will need to be party to a wayleave agreement. You can learn more about this process for tenants and how you can help assist the progress of your full-fibre installation here.

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FAQ – telegraph poles

If you have seen a pole notification go up on your street and/or want to learn more about the installation of new telegraph poles to deliver full-fibre broadband, you can find information here.


what to expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property.  Learn more about how we work, so you know what to expect.

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FAQ – property owners & landlords

We need a wayleave agreement when we need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our equipment. You can learn more about this process here.


Gigabit Voucher Scheme

Full-fibre network builds are supported by the Department of Science, Innovation & Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the costs of bringing gigabit-capable broadband to hard-to-reach areas.



Customer Careline

If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an installation, please click here and use the form to contact our Careline Team.​

​For any enquiries relating to broadband contracts, billing or to report a service fault, please contact your internet service provider.

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