Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way. 

Installation:
what to expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property.  Learn more about how we work, so you know what to expect.

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FAQ – telegraph poles

If you have seen a pole notification go up on your street and/or want to learn more about the installation of new telegraph poles to deliver full-fibre broadband, you can find information here.
 

Gigabit Voucher Scheme

Full-fibre network builds are supported by the Department of Science, Innovation & Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the costs of bringing gigabit-capable broadband to hard-to-reach areas.
 

FAQ – property owners & landlords

We need a wayleave agreement when we need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our equipment. You can learn more about this process here.

Copper network retirement

Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.

FAQ – information for tenants

In the case of a tenanted property, your landlord will need to be party to a wayleave agreement. You can learn more about this process for tenants and how you can help assist the progress of your full-fibre installation here.