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Availability checker

Check your postcode to find out if our lightning-fast, full-fibre broadband is available at your address now, or if it’s coming soon.

Booking info
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RESIDENTIAL FULL-FIBRE BROADBAND

Up to 10 times faster and
5 times more reliable
home broadband

Whether it’s for work, rest, or play, connect all your devices with our future-proof network that gives you access to home broadband speeds of up to 1000Mb/s at competitive prices.

FULL-FIBRE BUSINESS SOLUTIONS

Faster, cheaper, more reliable business
connectivity is here

Guaranteed speeds that are up to ten times faster, fully flexible packages to suit all business sizes, and savings of up to 59% annually**

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5x more reliable than any previous network*

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Service level agreements with up to 5-hour fault fix times

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Identical upload and download speeds

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Minimum speed
guarantees

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10x faster than the average UK broadband connection*

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Connect all your devices at once - great for busy households

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5x more reliable than any previous network*

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Future-proof for the upcoming, nationwide copper switch off

*Based on data from Ofcom reports ‘UK home broadband performance, measurement period November 2020’ and ‘Building a full-fibre future 2018’.

**When comparing 10Gb/s ethernet services from other providers to our equivalent full-fibre offering.

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WE'RE HERE TO HELP

Customer Careline

If you have any questions regarding the benefits of full-fibre to your home or what’s involved with an install, please click here and use our form to contact our Careline Team.​


​For any enquiries relating to billing, contracts, or to report a service fault, please contact your service provider directly.

For business enquiries, please use the form above to register, and if you’d like to discuss your business requirements with one of our experts, you can also call us on 0333 011 5088.

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Frequently asked questions

If you're new to lightning-fast FTTP broadband technology and its benefits, our frequently asked questions page offers useful information on Freedom Fibre's service and the way we work so you'll know what to expect along the way. 

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Installation:
what to expect

Our new full-fibre network connects directly to your property. To make this connection, we’ll need to send one of our friendly engineers to your property.  Learn more about how we work, so you know what to expect.

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FAQ – telegraph poles

If you have seen a pole notification go up on your street and/or want to learn more about the installation of new telegraph poles to deliver full-fibre broadband, you can find information here.
 

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Gigabit Voucher Scheme

Full-fibre network builds are supported by the Department of Science, Innovation & Technology (DSIT). Their UK Gigabit Voucher Scheme helps fund some of the costs of bringing gigabit-capable broadband to hard-to-reach areas.
 

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FAQ – property owners & landlords

We need a wayleave agreement when we need to access private land. It allows us to install, use, keep, substitute, repair, maintain, upgrade, and replace our equipment. You can learn more about this process here.

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Copper network retirement

Our new network is set to replace the old copper networks to bring you much faster speeds, greater connectivity and increased reliability. This new technology also ensures you’ll be ready for the future digital world as old services are retired.

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FAQ – information for tenants

In the case of a tenanted property, your landlord will need to be party to a wayleave agreement. You can learn more about this process for tenants and how you can help assist the progress of your full-fibre installation here.
 

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Project Gigabit
North Shropshire

Delivering full-fibre connectivity to thousands of hard-to-reach homes and businesses. Register your interest for updates on this and other areas.


More information on Project Gigabit and the areas covered in the North Shropshire contract can be found on the government website.

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