As one of the North West’s fastest growing full-fibre network providers, Freedom Fibre believes that everyone should have access to lightning-fast full-fibre broadband, and we think it should be simple to make the switch.
But once the Freedom Fibre network has been built in your area, how do we go about getting your household connected and experiencing lightning-fast broadband speeds?
To bolster an understanding of what the process involves, members of the Freedom Fibre team collaborated with the technical support crew and a few of our customers to create a short video showing exactly what happens during a Freedom Fibre Installation.
As the video shows, the entire installation process is designed to be as streamlined and as efficient as possible, with a strong focus on quality management and customer service. The Freedom Fibre team takes pride in delivering outstanding customer service, which is evident from the first point of registration to the moment our installation engineers leave your home.
Our engineers are fully qualified in the maintenance, installation, and repair of full-fibre networks, and have experience working on telecommunications systems both overhead and underground. This means you can relax knowing that your broadband will be installed and connected quickly and correctly. As one happy customer said in their Google review:
“Absolutely over the moon with the install. The guys were amazing, so polite, and cleared up after themselves. Got 640mbps straight away, highly recommend.”
Freedom Fibre works in partnership with TalkTalk – the UK’s third largest internet service provider – to get households and businesses in our build areas connected to the full-fibre network and experiencing lightning-fast broadband speeds. We can guarantee that before, during, and after the installation, our dedicated customer care team, Freedom Fibre engineers, and the team at TalkTalk will help guide you through the entire process. From finding a time that works around your busy schedule, helping you move any furniture to protect it during the installation, ensuring your home is left in the same condition as when they arrived - despite the need for drilling -and demonstrating your new lightning-fast broadband speeds before leaving, our team is proud of the service we provide.